Corporate & Enterprise: Server and Cloud Service for Business
Oki-Toki offers a cloud solution for business, providing flexibility and scalability "SaaS" for a quick start, as well as server "On premise" for full control and security. Get reliable support and effective tools for managing your call center.
This page is about the contract
with service guarantees and special services
For the Oki-Toki packages: Corporate and Enterprise, we prepare a contract and NDA agreement, discuss conditions, and regulate the order and quality of service and additional services provision.
Dedicated servers
Account manager
Domain and branding
Special work mode
Dedicated servers
Dedicated servers provide more security than the cloud, ensuring resource availability for your projects. You can offer your data center or use ours.
Account manager
Your assistant and representative in our company. He will help you explore new opportunities, manage the project, and solve arising technical issues.
Domain and branding for the client
Oki-Toki will be provided with your branding and on your domain name. This is not a negligible detail for reinforcing the company's perception for remote employees.
Special work mode
For you, the tech support will start one hour earlier and finish one hour later, and it will not stop working in case of issues blocking your operation.
2 versions of Oki-Toki:
C&E for two client profiles
Oki-toki: Corporate
- Placement in Oki-Toki private cloud
- All premium features included
- Account manager
- Domain and branding for the client
- Agreed-upon updates and operation monitoring
- Special tech support work mode
- IP-ATC cloud-based,
- Private cloud payment included in the usage price
- Services like dialer, Recognition, and API are paid for additionally based on consumption
Oki-toki: Enterprise
- Box version or placement in the client's cloud resource
- All premium features included
- Account manager
- Domain and branding for the client
- Agreed-upon updates and operation monitoring
- Special tech support work mode
- IP-ATC standalone,
- Server payment is not included in the budget
- Services requiring additional resources are included in the cost without limits
Want to know more?
Submit an application and we will prepare a personalized presentation for you!
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Premium services
for corporate package users
Quality control department and automatic speech analytics
Work shift management and working time accounting
KPI monitoring and salary automation
Hiding contact information from agents and logging access to records
A special reporting system for leaders (reports)
Logging changes and employee actions
FAQ
Do you have a boxed version?
Yes, it can be deployed on your server or in the cloud
Can I place it in my cloud?
Yes, of course
How can I talk to the developers?
Leave your contacts in the “Submit an application” form on the page and we will definitely contact you.
Is the cost of integration included in the license cost?
Integration is paid separately
Do I need to pay extra besides the license cost?
There are modules that are paid as you use them, such as speech synthesis, speech recognition, and transcription.
Utilice herramientas adicionales según sea necesario
All the functionality a call center could need, right in your browser!
- Multi-channel complaint processing,
- Advanced CRM and analytics,
- Telephony management,
- Agent management and control.
La plataforma omnicanal combina llamadas, chats web, correo electrónico, redes sociales, mensajería instantánea y aplicaciones móviles. En un entorno tan unificado, es muy conveniente para las personas trabajar, y los datos combinados crean las condiciones para el trabajo de los bots, asistentes confiables y funcionales.
- 5 modos de marcación: Vista previa/devolución de llamada, Predictivo, Progresivo, Ultra, Encendido,
- configuraciones flexibles para el número y el intervalo de intentos,
- posibilidad de uso en combinación con un autoinformador
- ajustar las llamadas según la zona horaria de los clientes
- integración con CRM externo
- procesamiento automático de llamadas perdidas.
Opiniones sobre Oki-Toki de otros servicios
To stay competitive, you need to choose between two main IT solutions: cloud services - "SaaS" (Software as a Service) and own servers - "On premise". This choice is important as it directly affects efficiency and security.
Whether you own a small call center or manage a large company, we will advise you on how to choose the right IT solution.
We will also explain how the Oki-Toki service can help your business, offering options for both "SaaS" and "On premise” to ensure stable call center operation.
Cloud Solutions “SaaS”
Cloud solutions, such as "SaaS" (Software as a Service) - use the provider's resources for data storage and program operation, instead of maintaining their own servers.- "SaaS" provides a quick start to operation without large initial equipment costs.
- Cloud services are flexible – you can easily scale up or down the resources depending on your call center’s needs.
- Employees can work from anywhere in the world, which is particularly useful for remote workers.
- You only pay for the services you really need, which helps save funds and effectively manage the budget.
Server Solutions “On premise”
"On premise solutions" – the company installs and manages its own servers. This option provides full control and data protection, but requires significant expenditure on equipment purchase and maintenance. Such solutions are suitable for organizations with high security and data management requirements. For call centers, such solutions can be particularly beneficial:- They allow you to tailor the system to your specific tasks and ensure that all data stays within the company.
- This is convenient for companies with limited internet access or in areas with poor internet connection.
- Provide full control over equipment and software, allowing you to avoid dependence on external providers.
Oki-Toki: An Example of Server and Cloud Service for Business
Overview of the Oki-Toki Service
Oki-Toki is a service offering both cloud and server solutions for business. It helps companies manage their call centers and makes work for agents simpler and more productive. With Oki-Toki, you can easily set up agent operation, record and analyze calls, as well as automate routine tasks.Why Choose Oki-Toki?
- Cloud solution: You do not need to purchase and install your own servers. All data is stored in the cloud, and can be accessed from anywhere in the world. This is convenient and economical.
- Server solution: If strict data security requirements, you can install Oki-Toki on your own servers. This ensures full control over the entire IT infrastructure.
- Flexibility and scalability: You can easily add new agents and service tools for current tasks. As the company grows, you can use the extended system functionality without significant expenses and complications.
- Communication management: Oki-Toki has tools for automating calls, processing messages, and conducting reporting. You can quickly distribute calls among agents, automatically save and sort messages, and receive detailed reports on all work directions of the call center.
- Analysis and reporting: In Oki-Toki you get not just call recording, but a whole set of tools for collecting statistics. Scorecards, KPI, speech analytics, etc. will help find ways to make agent communication with clients more productive.
- Improve service quality: Thanks to a user-friendly interface and efficient tools, agents will work faster and more productively.
- Optimize internal processes: Integration with CRM systems and other platforms will organize work and reduce task execution time.
- Use cutting-edge technology: Oki-Toki supports operation both in the cloud and on own servers, allowing you to choose the best option for your business.
- Analyze and improve: Detailed statistics and reports will help monitor key performance indicators KPI and make informed decisions.
Iulia Raiscaia
Bogdan Koshevyy
Love
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